Benefits of Virtual Care for Urgent Care
Today’s next-generation Virtual Care platforms enable urgent care providers to extend care directly to the consumer, and provide new ways to leverage existing staff to offer new and innovative services. Using these advanced telemedicine tools, urgent care providers can better manage patient traffic and workflow among facilities, offer more convenient, timely access to care for their patients with low-acuity conditions, and extend services to include follow-up visits and more.
The key benefits of Virtual Care for urgent care include:
Improved Patient Care and Satisfaction
Convenient, Timely Access to Care
Treat patients from any location, day or night. Patients can request an urgent care visit from home, work or on the go, without having to face long wait times.
Continuity of Care
Maintain the continuum of care by keeping patients in-network with timely access to urgent care providers.
Real-time Escalation of Cases
When a patient’s condition calls for a specialist or additional assessment, consultation can take place in real time, ensuring timely care and improving outcomes.
Follow-up Care
Conduct virtual follow-up visits with your patients, strengthening relationships and encouraging repeat customers.
Increased Operational Efficiency
Manage Patient Traffic
Improve operational efficiency by managing patient traffic between facilities more effectively, connecting patients with available doctors automatically.
Balance Onsite Workloads
Streamline care coordination and balance on-site workloads among multiple facilities by giving instant visibility into the location and status of staff, and automatically connecting the appropriate caregiver – regardless of location — to the patient. Ensure compliance with physician licensure and patient location.
Brand Differentiation
Distinguish from Competitors
Virtual Care can be a means for urgent care providers to distinguish themselves from competitors by enhancing their services and expanding what they provide, and offering more personal, timely attention to patients.
Increased Revenues
Expand Geographic Reach
Delivering remote care can expand the patient pool from those who live within a several-mile radius to your urgent care center to a much larger geographic base.
Leverage Consumers’ Desire for Convenience
Studies show that 84 percent of patients prefer virtual visits to a trip to the emergency room. Offering virtual visits as a complement to in-office visits will attract new patients who seek fast, convenient care.
Innovate New Services
Extend your services to include remote follow-up care, or even to expand into school health, hospitality health services, occupational health, and chronic patient management, among others.
The GlobalHealth Urgent Care Solution
GlobalHealth’s Virtual Care platform offers urgent care operators a complete virtual clinic to easily launch online services. Our industry-leading digital exam room provides all the tools to engage patients in one click, and fully document the encounter. With advanced capabilities such as high-resolution screen sharing, file transfer and digital diagnostic tools, the GlobalHealth Virtual Care software platform allows urgent care operators to provide convenient and immediate care to their patients anywhere — just as if they were in the clinic exam room.
Key features of the GlobalHealth Virtual Care platform for urgent care:
Powerful rules engine for intelligent workflows offer customized rules that can control patient registration and ensure patients are routed to clinicians who are appropriately licensed to comply with jurisdiction requirements.
Enterprise-level dynamic scheduling system enables patient self-scheduling, provider or administrative staff booking and true on-demand encounters with unified patient queue vs. antiquated, one-dimensional booking-based approach.
High-definition video for virtual digital exams that can support multi-participant and/or clinician-to-clinician sessions.
Seamless integration into existing workflows and EHRs.
Market-leading compliance adherence and security layers, including HIPAA, HITECH, GDPR, LGDP and COPPA-compliant software.
Robust set of API and SDK libraries to provide integration with third-party systems or development of complementary applications.
